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Support f.a.q.
Our support f.a.q is a permanent library of questions and
answers for our clients. Most common problems have been asked
by hosted clients many times before. Click
here to access our Support f.a.q.
Client Support/Billing Area
Our primary method of offering support to our web hosting
clients is via a ticket based support system. You can submit
a ticket by logging into the client
support/billing area. Once logged in, under the
support tab you can submit a new ticket, as well as track
the progress of existing support tickets. Your support request
will normally be responded to within a few hours, but can
take up to 6 hours.
Webserver Information
For your convenience we also have a Server
Status Monitor to enable you to see at a quick glance
if we are experiencing problems with any of our services.
Tutorials
To help you get started with your new web hosting account
we have some basic tutorials listed below. We will be adding
to more to this list over time.
Useful Links
Below are a few links to some useful software to help you
create the website you want.
| HTML
Editors |
| HTML
Editors to help create your website. |
| CoffeeCup
HTML Editor / CuteHTML
/ Dreamweaver |
 |
| FTP
Software |
| The
easiest way to transfer files between your
PC and your website. |
| SmartFTP
/ CuteFTP
/ WSFTP |
|
| Compression
Software |
| Compress
your files for faster download times and for
including in your emails. |
| WinZip
/ WinAce |
|
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| Adobe
Reader 7.0 |
| For viewing and printing Adobe PDF (Portable Document Format) files. |
| Adobe Reader |
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| Download
Accelerator Plus |
| Increase
the download speed of your files. |
| Accelerator
Plus |
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