How do I contact support if I have a problem?
Please login to your client support/billing area and submit a trouble ticket.

How do I cancel my account?
Send an email to "support-AT-rapidservers-DOT-net" including your account details.

What if I go over my Accounts disk space limit?
Dont worry, we use a quota system which will not allow you to go over the limit.

I am approaching my monthly bandwidth limit on my account. What will happen if I hit the limit?
You will recieve a warning email on the limit, our overage charges are $3 per GB.
If you're concerned please raise a support ticket immediately.

Why do my CGI scripts give me errors all the time?
Make sure they are in the cgi-bin and have the correct permissions (755).

How do I create customised error pages for my account?
When you FTP into your account you will see a directory called 'error_docs' and in there is the html files for each error condition. Edit these to show whatever you like.

What are the Rapid Servers DNS server addresses?
The DNS server addresses which you will need to point your domain at are:
ns1.rapidservers.net
ns2.rapidservers.net

What is the path to perl?
/usr/bin/perl

What is the path to sendmail?
/usr/sbin/sendmail

My VBulletin admin page doesnt work, why not?
Ensim takes any address with /admin on the end and loads the control panel.
To access your VBulletin admin area you need to use the full path:
http://domain.com/forum/admin/index.php (with index.php on the end)

What is Ensim?
Ensim is a web based control panel system aimed at making the user more in control of their own hosting/mail accounts.

How do I access my Ensim control panel?
To access control panel you just need to put /admin on the end of your domain.
Example: www.mydomain.com/admin

How can my additional users manage their accounts?
For your additional users to access their control panel they need to put /user on the end of your domain.
Example: www.mydomain.com/user

Where are my website statistics located?
Basic website statistics can be accessed by adding '/awstats/' to the end of your domain.
Example: www.mydomain.com/awstats/

Can I send and receive email over the web?
Yes you can! To access your webmail account just add '/squirrelmail' to the end of your domain.
Example: www.mydomain.com/squirrelmail

How can I SSH into my account?
Using an SSH client such as Putty you can SSH to yourdomain.com and login with the following:
username#domain.com and normal password (please note the # not @)

I keep receiving unsolicited email 'SPAM' in my account. What should I do?
Please report this to the following email address: "abuse-AT-rapidservers-DOT-net"

Where can I find your acceptable use policy or terms of service?
Our TOS are available here.

I'm having problems SSH'ing into my account. What may be wrong?
Please make sure you're using # symbol for your username and NOT a @ symbol.
Example: username#mydomain.com

Useful addresses related to your account:
FTP: ftp.yourdomain.com
MAIL: mail.yourdomain.com (pop & smtp server)
SSH: yourdomain.com

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